How we collect, use, and protect your personal information
Last Updated: January 2026 • Version: v1.0
GuideXia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mentorship platform.We process your information based on your consent, to perform our contract with you, to comply with legal obligations, and for our legitimate business interests such as improving platform security and performance. We process personal data in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act.
We collect information that you voluntarily provide when you:
We automatically collect certain information when you use our Platform:
Payments on our platform are securely processed through our trusted payment gateway partner, Razorpay. We do not store your complete credit or debit card details on our servers. To learn more about how your payment information is handled, please refer to Razorpay’s Privacy Policy.
We use the collected information for:
When you use our Platform:
Only the information you choose to display in your profile is visible to other users. Private details such as email and payment information are not shared:
We may disclose your information if required by law or in response to valid requests by public authorities.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organizational measures to protect your personal information:
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights:
To exercise these rights, please contact us at privacy@guidexia.com
We use cookies and similar technologies to:
You can control cookies through your browser settings. For more information, see our Cookie Policy.
Our Platform may be accessed by individuals under the age of 18 only with the involvement, supervision, and consent of a parent or legal guardian. If you are under 18, you must obtain parental or guardian consent before creating an account or participating in any mentorship sessions.
We do not knowingly collect personal information from minors without appropriate parental consent. If a parent or guardian believes that a minor has provided personal information without their consent, please contact us immediately so that we can take appropriate action.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We retain your personal information for as long as necessary to:
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
At GuideXia, we are committed to protecting your privacy and handling your personal information responsibly. When you use our platform, we collect information you provide, such as your name, email, profile details, and, for mentors, verification details. We also collect certain technical information automatically, including device and usage data, to help us improve our services and keep the platform secure. Payment information is processed securely by trusted third-party providers, and we do not store your full card details. We use your information to operate and improve the platform, connect mentors and mentees, manage bookings and payments, verify profiles, communicate important updates, and ensure platform safety and quality. Some profile information is shared with other users to enable meaningful connections, and we may share data with service providers who help us run the platform. We do not sell your personal data. We take data security seriously and use appropriate safeguards to protect your information, though no system is completely risk-free. You have rights to access, correct, or delete your data, and to control marketing communications. We retain data only as long as necessary and comply with applicable laws. By using GuideXia, you trust us with your data and we work to honor that trust every day.